Cancellations
Missed Appointment / Late Arrivals
We have a 48-hour cancellation policy.
Please inform us if you’re unable to attend your appointment otherwise you may be charged up to 100% of the appointment charge, which will be requested prior to the next appointment booked and a deposit may be required for future appointments.
If you are running late for your appointment please give us a call to let us know as soon as you can. We work to a very tight schedule throughout the day and being more than 15 minutes late can have a massive knock-on effect on the day’s appointments.
If you are more than 20 minutes late you may be asked to rebook your appointment for another day, and may have to pay a fee which will be added to your next appointment.
Health
If you are aware of your dog being unwell or fighting some kind of infection/infestation, please inform us as soon as you can, and do not bring your dog to the salon.
Seasons
If your dog is in season it would be best to avoid coming to the salon, because bitches can be slightly more sensitive than normal, and being groomed may become uncomfortable or upsetting for her.
We take pride in running a clean salon and hygiene is of utmost importance, but a bitch in heat will leave behind scents that will drive the boys crazy and make for an uncomfortable grooming session for them too if they are following her appointment.
Additional charges may apply if a dog is left for grooming without informing the groomer of being in season. Late cancellation charges may apply if the appointment is canceled with less than 24 hours notice.
Fleas and ticks
Please ensure your dog is up to date with flea treatments as we are not licensed to give them. If fleas are found, you will be informed via a polite phone call to collect your dog. A charge may apply.
Ticks
Ticks are commonly found on a dog’s skin during the warmer months, and we can remove these during the grooming session. You will be informed upon collection if we found any, as you will need to keep an eye on the site of the tick’s bite for a couple of days just in case of any infection.
Flea Removal Policy
Dogs easily pick up such parasites and thus we do not charge if a couple of fleas are found.
If your dog has a flea infestation a charge will be added to your bill to cover the expense and time of having to decontaminate the salon and our equipment.
If you are aware that your dog has a flea problem or you suspect that they may have fleas please let us know when checking in so we can isolate your dog from other pets.
De-matting
If your pet has matts that we can easily deal with, we will be happy to do so (as long as your dog allows it). We abide by the Animal Welfare Act, any cases of matting will result in a partial or complete coat removal to relieve your dog’s suffering caused by matted hair. Removal of the matted coat will allow you to start afresh with his or her grooming.
On collection of your dog, we can offer advice on correct brushing methods and the right tools to use for your dog’s coat.
There will be an additional fee on top of the grooming price due to the time it takes to remove the mats and the extreme wear and tear it causes to grooming tools.
Animal Welfare
As a dog groomer, it is our responsibility to meet your dog’s needs and comfort whilst under our care.
The Animal Welfare Act 2006 sets minimum standards which we will always exceed.
The Act makes owners and keepers responsible for ensuring that the welfare needs of their animals are met. These include;
- the need for a suitable environment (place to live)
- then need for a suitable diet
- the need to exhibit normal behavior patterns
- the need to be housed with, or apart from, other animals (if applicable)
- the need to be protected from pain, injury, suffering and disease
Aggression
If your dog is found to be extraordinarily difficult or aggressive you may receive a call to collect your dog, regardless of how far the groom has progressed.
Upon collection, we can discuss the best route forward to overcome the issues. In most cases, we try to continue calmly and work with your dog, however, if they are too distressed and not able to be groomed, it is best not to continue for the safety of the dog and (and ourselves!). In this case, you will be asked to collect immediately. A cancellation charge may apply.
Privacy policy
Who we are
Our website address is: https://www.styladog.uk.
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